Earthdata Forum
NASA's Earthdata Forum is a great place to search and post questions, discussions, and ideas about NASA Earth science data, tools, and services — including those from the ORNL DAAC. The Forum is a place where users can interact with peers and NASA subject matter experts on general questions, research needs, and data applications from a variety of Earth science topics. The Forum presents the capability to search by discipline, DAAC, major NASA project, or tools and services. If your Forum post is about ORNL DAAC data, tools, or services, be sure to use the ORNL DAAC tag.
Tutorials and Guides
The Resources page contains links to materials that help data users and providers. See the Learning page for tutorials and tips for accessing and using our data. See the Data Management page for guidance on managing and publishing research data.
User Services
The ORNL DAAC's User Services Office (USO) answers ORNL DAAC posts on the Earthdata Forum and will also answer ORNL DAAC-related questions by email, particularly those that are not appropriate for an Earthdata Forum post. User Services staff members are knowledgeable about both the data ordering system and the data products themselves. We answer questions about data, route requests to other DAACs, and direct questions we cannot answer to the appropriate information source. Please reach out to us via Earthdata Forum (using the ORNL DAAC tag) or email us.
Other Information
Our About Us page contains information on the ORNL DAAC's Data Use and Citation Policy and Data Versioning and DOI Policy.